Terms & Conditions

The Computer Company

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03 5428 3499


Jeem Services Pty Ltd

Welcome to our website. This website with URL address www.thecomputercompany.com.au is owned and operated by Jeem Services Pty Ltd (ABN:34 086 122 358). Should you continue to use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Jeem Services Pty Ltd’s relationship with you in connection with this website. Should you not agree with any of these terms and conditions, please do not use our website.

The term ‘Jeem Services Pty Ltd’ or ‘us’ or ‘our’ or ‘we’ refers to Jeem Services Pty Ltd, the owner of the website, whose registered office is in Bacchus Marsh, Victoria. The term ‘you’ or ‘your’ refers to the website user.

Your use of this website is subject to the following terms and conditions:

1. This website uses cookies to monitor browsing preferences. If you allow cookies to be used, the following personal information may be stored by us for use by third parties: Names, Email Address, Phone Numbers.

2. Neither we nor any third parties provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

3. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.

4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

5. Your use of any information or materials that is linked to from this website is entirely at your own risk, for which we shall not be liable.

6. It shall be your own responsibility to ensure that any products, services or information available through other refered website(s) meet your specific requirements.

7. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look and graphics of the website. Any reproduction of the website’s material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

8. All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.

9. Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages.

10. This website may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. They do not signify that we recommend or endorse the websites. We have no control over the nature, content and availability of those websites.

11. Your use of this website and any dispute arising out of your use of it is subject to the laws of Victoria.

12. You may only use the website for lawful purposes and in a manner consistent with the nature and purpose of the website.

13. These terms and conditions do not relate to your use of any product or service described on our website unless otherwise agreed. You must refer to the individual warranty relevant to any particular product or service.

14. These terms and conditions may be amended from time to time. Your continued use of our website following any such amendments will be deemed to be confirmation that you accept those amendments.

15. You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website.
In no event will we be liable for any loss, damage, cost or expense including legal costs and expenses (whether direct or indirect) incurred by you in connection with the use of this website.

16. Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Credit Terms & Conditions

Credit terms and conditions set out herein apply to all financial transactions, either in the store, online, or on-site.

Account and Non Account Sales

a) All sales amounts are due on the day of purchase. In the event that you are offered a delayed payment option, such as an account, or a sales invoice for payment within a stated date range, the following conditions apply.

b) Goods and services remain the property of Jeem Services Pty Ltd until full payment is received.

c) Warranty of goods is suspended during the period of non payment, and any warranty claim will not be processed whilst a balance is owning on the goods in question.

d) All payments must be made within the stated terms on the sales invoice / tax invoice. If no terms are specifically indicated, then the terms are assumed to be full payment no later than the 25th day of the month the purchase was made.

e) Failure to pay within the terms stated here, or on your sales order / tax invoice will result in a Debt Recovery Agency taking over the debt. Recovery of the invoice amount will now be out of our control. Our employed debt recovery service is fully authorised under these terms and conditions to add recovery costs to the value of the invoice. THIS WILL INCREASE THE AMOUNT OWING to clear the debt to an amount greater than the original invoice.

f:) These terms and conditions are automatically accepted upon receipt of goods from The Computer Company / Jeem Services

In Workshop (Our Location)

From time to time we will be employed by people to repair computers and other various equipment. Our workshop hourly rate will be explained to you and a contract offered in writing. Upon acceptance of this contract payment shall be made either at the time of booking the job in, or at the time of picking up the job, but no later.

Account terms (credit) are not offered for walk in customers, if you are an account holder, normal trading terms would have already been negotiated with you and these will apply.

On Site (Your Location)

All on site work is to be pre-paid 1 hour, which covers our minimum 1 hour of time on site including travel time#. Our hourly rate for on site will be explained on booking. On Site work is strictly Pay for all time away from our site in 1 hour increments charged in one hour increments.

If there is a non payment for onsite work for any reason, the customer shall be given no less than 2 days and no more than 5 days to pay the outstanding amount. After such time, if payment has not been received in full, actions will be taken to recover monies owed, and an amount of 2 x the amount billed will be charged for recovery of costs, or $200 whichever is the lesser.

In the case where an external debt recovery agency is employed to recover overdue amounts, Jeem Services authorises such agency to add their recovery costs to the total amount owing by the customer. (See credit conditions above)

These terms and conditions are automatically accepted upon acceptance of a technician from Jeem Services entering your premises.

#Travel time is an additional 1 Hour entirely at our discretion for jobs outside of Gisborne / New Gisborne / South Gisborne

On Line Warranty and Returns Policy

Australian Consumer Law Protection

At the Computer Company, we will always abide by the Australian Consumer Law, and all dealings with us for Warranty and Returns will be governed by these laws.

The Australian Consumer Laws are designed to protect the purchaser and the seller from fraudulent behaviour.

Change of Mind

Under these laws, a consumer is not entitled to a refund if they simply change their mind about a purchase. If you change your mind, and wish to return a product for a refund, you must contact the store by telephone within 7 days of purchase and ask for the shift manager. They will discuss with you your options, which may include a full / partial or zero refund depending on what was purchased, and what condition the returnable item(s) are in.

We are very reasonable with this part of our policy, and if your product can be neatly re-packed, you can expect a complete refund.

Warranty Returns

You must contact the store directly and seek a RA (Return Authority) number. There are a few steps to go through including proof of purchase, and return of goods for inspection before a warranty claim can be effected. Under Australian Consumer Law, we will decide on the outcome, which can be Refund, Replacement or Repair of the faulty item(s)

Return Shipping Costs

The sender will always pay for the cost of shipping. If you are sending an item to us, it will be your cost, if we are sending a return to you, we will pay the shipping cost.

Damaged Goods

If items appear damaged when returned to us – we will photograph the damage and report this back to the purchaser. Damaged goods that are returned to us cannot be refunded or replaced without the cost of the original purchase being re-charged to the consumer.

Proof of Purchase

As this policy is for online purchases, as such, proof of purchase must be provided for any return process. This is usually gathered during the RA procedure for warranties, or during discussions for change of mind returns.

Our team

We are ready to serve you




Russell (aka Rusty) is the owner of The Computer Company. Self employed for over 20 years, Rusty knows that the key to a good business is having the best Customer Experience possible.

Rusty is a local Scout Leader, Musician and enjoys giving back time and energy into the Gisborne Community at any opportunity.



Workshop Manager

David (aka Dalek) is our totally dedicated workshop manager.

He has worked in the computer support industry for well over 20 years, and is an avid tech head. In the shop, we ask David before we ask google for any information.

David travels into work each day from Bendigo, and has been known to occasionally fix the impossible!




John is our newest member of the team. John has excellent customer facing experience and will be more than happy to assist with anything in the shop. He also brings a wealth of knowledge to the workshop and will readily dive in to help fix your problems.


Get in touch

Our address

Shop 5, 50 Aitken Street
Gisborne, 3437

(Opposite ALDI)

Call Us

03 5428 3499

Send us a mail


Russell Barker


03 5428 3499